FTM transfer that did not go through

I transferred FTM from my exchange in Australia. The default network was ERC 20 -should have been Fantom I have been told - and although the transaction was completed successfully on the blockchain the funds NEVER arrived in my fwallet!.I have the details of the transaction. I was told to contact fantom support to get these funds allocated to my wallet! How do i do that

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Hey Nazreen, can you email info@fantom.foundation so we can ask you some more questions! Or feel free to reach out to me on TG @samharc